Refund policy

(APPLICABLE ONLY FOR ORDERS PLACED ON THE RENI OFFICIAL WEBSITE, RENILIFESTYLE.COM)

Returns :

We are thrilled to provide a 3-day return policy. However for the missing product & damaged product, you have to report us within 24 hours.

↩️ 3-Day No Questions Asked Return

  • Not happy with your order? No problem.
  • You can request a return within 3 days of delivery - no questions asked.

👉 Conditions:

  • Product must be unused and in original packaging

Please be aware that we currently do not offer Free shipping on international returns.

To qualify for a return : 

  • Within 3 days of receiving the item, a return request must be made.
  • All tags must be intact, and the items must be brand-new.
  • The original invoice, packing, and tags must all be intact upon that packaging.
  • The product shouldn't have any blemishes or defects.
  • Make sure the product's embellishments are in good condition.

Returns won’t be feasible if : 

  • It is outside the allotted time frame for a return request.
  • Anything included in the shipment that was received is missing
  • Misuse of the product results in damage.
  • Unless it was damaged when it arrived, any item that has been used and opened.
  • Items that came with a free gift cannot be returned without the complimentary items.
  • A promotional package's individual items cannot be returned or reimbursed.
  • Any sale item or items purchased using a credit note cannot be returned.
  • Any items sent back to us without first requesting a return.

We retain the right to deny the return of the Product if ReNi deems that it does not meet any of the aforementioned parameters.

Damage Policy :

However if a product is defective during manufacture or shipping, a replacement will be provided to you. You may contact us withing 24 Hours of receiving.

Box Opening Video: A box opening video is required to process returns. This helps us verify the condition of the items received.

  1. The video must begin before the package is opened and must show:
  2. The outer package with visible shipping label, package condition, and contents clearly.
  3. The opening process clearly showing each item removed
  4. Video Requirement: You must record a clear, continuous video from the moment you start opening the package until all items are shown.
  5. No Cuts or Edits: The Video must be continuous and unedited to prove nothing was tampered with.
  6. Timeliness: Often, the video must be submitted within a specific time window(Within 24 Hours After Delivery).
  7. Refund Eligibility: The video is used to validate claims of missing, damaged, or wrong items,
  8. Without a valid unboxing video, we cannot guarantee a replacement for damaged or missing items.

🔄 7-Day Easy Replacement  

👉 Eligible for:

  • Any reason (size, style, preference, etc.)
  • Damaged or incorrect product

👉 Subject to product availability

Please be advised that this Replacement is valid only for 7 days post delivery. 

Products may be Replaced as long as they are new, unopened, and still in their original packing and tags. you may contact us on support@renilifestyle.com or +91-9328238627 for further information.

Cancellation :

For all COD & Prepaid orders, please note once orders are shipped we won’t be able to cancel. 

Customised Jewellery :

The order once placed is non-returnable, However if you receive a damaged product (refer a damage policy), you can mail to us at support@renilifestyle.com

Return Process :

When you're certain you want to return a product. Please take note that all return requests must be made within 3 days after the product’s delivery and that all of the aforementioned obligatory return parameters must be met. The delivered item will be picked up in reverse by us.

  • Email us at support@renilifestyle.com or WhatsApp on +91-9328238627 with:
  1. Your Order Number
  2. A brief description of the issue
  3. A link to the unboxing video or attach it
  • Our support team will respond within 24-48 hours.

💰 Refunds

✅ Prepaid Orders

  • Refund will be issued to the original payment method

💵 COD Orders

  • Refund will be processed via:
    • Bank transfer, or
    • UPI/mobile number provided by you

⏳ Refund Timeline

  • Processed within 5–7 business days after approval